Get in Touch
Need Assistance? We've Got You Covered!
At OzLuckyDraw, we're committed to delivering a seamless experience for all our players. Our dedicated support team, based entirely in Australia, is available 24 hours a day, 7 days a week to help with anything from ticket concerns to gameplay questions. No matter if you're located in Sydney or Perth, we promise a reply within two working days. Need guidance with your account setup? Curious about a specific draw? Our expert staff is well-versed in Australian lottery policies and ready to assist. Your satisfaction always comes first!
Send Us a Message
Other Ways to Reach Us
Live Chat
Available on our website 24/7. Average response time: under 2 minutes.
General enquiries: [email protected]
Account verification: [email protected]
Privacy enquiries: [email protected]
Complaints: [email protected]
Email response time: within 24 hours.
Phone
1300 OZ LUCKY (1300 695 825)
Monday to Friday: 8:00 AM – 10:00 PM AEST
Saturday & Sunday: 9:00 AM – 6:00 PM AEST
Postal Address
OzLuckyDraw Pty Ltd
Level 12, 100 George Street
Sydney NSW 2000
Australia
Complaints Procedure
We take all complaints seriously and aim to resolve them fairly and promptly.
- Step 1: Contact our support team via any of the channels above, clearly describing your complaint.
- Step 2: Your complaint will be acknowledged within 24 hours and assigned a reference number.
- Step 3: We aim to provide a resolution within 5 business days. Complex issues may require up to 15 business days.
- Step 4: If you are not satisfied with the outcome, you may escalate your complaint to the relevant state or territory gambling regulator.
Responsible Gambling Support
If you need help with problem gambling, please do not hesitate to reach out:
National Gambling Helpline: 1800 858 858 (free, confidential, 24/7)
Gambling Help Online: www.gamblinghelponline.org.au